FAQs

All our pieces are beautifully handcrafted with love, proudly in Jaipur, India.

All our products are mostly handmade and if not then using casting technique. Because they are handmade, each piece is one of a kind; no two pieces are exactly the same in terms of weight.

Our pieces are casted in silver and then plated with 18K high finish gold. To give them lustre and longevity, we opt for ecoting on the plating. Along with semi-precious stone we mix and match the designs to give it more classy look!

Our jewelry is designed to be worn day in day out for years to come, not stay locked in safes. But like most things in life, it needs a little TLC. And while some tarnishing and scratches are normal, there are some easy ways to keep your pieces as pristine as the day they were made.

Wearing: Last on, first off. In the morning, wear your jewelry as the final step of getting ready. At the end of the day, take it off before your usual night-time routine. This avoids contact with water, lotions, perfumes, etc.
Storing: Keep your pieces in an airtight container. All our orders come with a Ziploc and silica gel pack — both these aid in the longevity of our plating.
Cleaning: Every couple of months, you can opt to gently clean your pieces with a microfiber or jewelry cleaning specialist cloth. We don’t recommend any other products, polishes, or chemicals.
COVID-19: As we’re living through a global pandemic, we cannot recommend washing and sanitizing your hands enough. That being said, make sure you take any rings off while doing so and limit exposure from water, soap, and hand sanitizer to all jewelry.

You can use plastic – Credit or Debit – or paypal and pay through our payment gateway. We accept both Indian and non-Indian cards. If, for some reason, your payment doesn't go through, please write to us at info@thejewelscloset.com and we'll help with alternative modes of payment.

We’re bummed you don’t love what you bought, but we're happy to offer options to make sure you’re satisfied. If there is an issue with your order, you have 5 days to request for a replacement. To start the process, email us at info@thejewelscloset.com with your order number, and pictures of the issue. Cost of the courier (including the original packaging) sent to us will be borne by you. Cost of shipping the new piece to you will be borne by us. We do not offer refunds or exchanges for reasons other than manufacturing defects.

Of course. All orders go out in cotton pouches and boxes, perfect for gifting (to others or to yourself). Simply fill out the notes section at the checkout page stating that you’d like the order to be a gift. You can even request a short note to go along with it. Pop in the receiver’s address and phone number and you’re good to go.

We can’t think of a better gift! If you aren’t sure what exactly to get your loved one, we have gift cards starting with INR2500/ $35